Terms & Conditions

Effective Date: January 1, 2026

By scheduling, booking, or using services provided by Hooman for Hire, LLC (“Hooman for Hire,” “we,” “our,” or “us”), the client (“Client,” “you,” or “your”) agrees to be bound by these Terms & Conditions. This Agreement governs all current and future services provided by Hooman for Hire.

1. Scope of Services

Hooman for Hire provides professional, enrichment-focused pet care services, which may include but are not limited to:

  • Dog walks (sniff walks, signature walks, adventures, trail adventures)
  • Pet visits and home visits
  • Daytime pet sitting services (non-overnight)
  • Care for multiple species, including dogs, cats, small animals, and livestock such as goats and chickens
  • Membership plans and recurring schedules
  • Transportation related to pet care or veterinary needs

 

All services are performed by trained W-2 employees of Hooman for Hire, not independent contractors.

2. Scheduling & Service Windows

  • All scheduling must be requested and managed through the Hooman for Hire client portal (Time to Pet).
  • Service times are approximate and may occur within a reasonable arrival window to account for weather, travel conditions, safety prioritization, and animal needs.
  • Recurring weekly services automatically renew unless canceled in accordance with Section 8.

3. Payments & Deposits

  • Recurring weekly services are billed prior to the first day of service each week and do not require an additional deposit.
  • All other services require a 50% non-refundable deposit due 14 days prior to the first scheduled service or upon request approval if under the 14-day window. The parties agree that this non-refundable deposit represents liquidated damages for Hooman for Hire’s resource commitment, scheduling obligations, and opportunity costs.
  • Remaining balances are due on or before the first day of service.
  • Payments are processed electronically through the client portal.
  • Tips are not expected or required. Tips can be automated at the owner’s discretion through the client portal or added when paying any invoice.

 

Failure to submit required payments may result in the suspension or cancellation of services.

4. Access to Property

Clients must provide reliable and secure access to the home or property:

  • A lockbox with a key is preferred and highly recommended.
  • If electronic access is used, a physical backup key must be held by a manager.
  • Keys are tracked, secured, and managed under internal access-control procedures.
  • Households with security alarms must provide a designated over-the-phone password in case contact with the alarm company is required to complete the visit.

Missed services due to Client-caused access failure are non-refundable.

5. Access Control, Key Security & No-Key-Sharing Policy

To protect the safety of pets, clients, and Hooman for Hire employees, Clients agree to the following access control requirements:

  • Access credentials (keys, garage openers, door codes, smart lock access, or similar) provided to Hooman for Hire may not be shared, duplicated, or reassigned to any third party without prior written notification to Hooman for Hire.
  • Clients must notify Hooman for Hire immediately of:
         Changes to access codes or lock systems
         Lost or compromised keys
         Temporary access granted to any third party

Hooman for Hire maintains internal key-control and access-management procedures. Only authorized employees assigned to services may access client property.

Hooman for Hire assumes no responsibility or liability for incidents, loss, theft, injury, or property damage resulting from:

  • Shared, duplicated, or compromised access credentials
  • Unauthorized entry by third parties
  • Client-approved access granted to others

If Hooman for Hire, in its sole discretion, determines that access conditions are unsafe or compromised, Hooman for Hire reserves the right to suspend or cancel services until access security is restored. Missed services due to access issues are non-refundable.

6. Concurrent Care, Third-Party Involvement & Allocation of Liability

Clients must disclose in advance and in writing any instance in which another individual or entity will have access to or provide care for the pet(s) or property during the same time period in which Hooman for Hire services are scheduled. This includes, but is not limited to, neighbors, friends, family members, house sitters, tenants, hired teenagers, or other pet care providers.

Hooman for Hire does not coordinate services, share responsibility, or split care duties with any third party.

The Client expressly acknowledges and agrees that:

  • Hooman for Hire’s responsibility and liability are strictly limited to the specific period of hands-on service performed by a Hooman for Hire employee.
  • The Client retains sole custody, control, and responsibility for the pet(s) at all times outside of the active service window.
  • Hooman for Hire shall have no liability for injury, illness, loss, escape, behavioral issues, or property damage arising from:
    • Actions or omissions of any third party
    • Inconsistent handling, supervision, routines, or training methods
    • Access to the home or pet(s) outside of our scheduled service time
    • Environmental conditions or hazards created or left by others

The Client agrees to fully indemnify and defend Hooman for Hire, its owners, officers, and employees against any claims, demands, damages, losses, costs (including reasonable attorney’s fees), or legal actions arising from undisclosed or concurrent third-party care.

Failure to disclose concurrent care arrangements constitutes a material breach of these Terms and may result in immediate suspension or termination of services without refund.

7. Weather, Emergencies & Safety

Hooman for Hire prioritizes the safety of pets, clients, and employees.

  • Services may be modified or replaced during extreme weather common to Anchorage, Alaska, including severe cold, ice, wind, wildfire smoke, or hazardous road conditions.
  • In emergencies or disasters, services may be delayed, modified, or canceled as needed.
  • Communication will occur through the client portal whenever possible.

8. Cancellation Policy

Weekly Recurring Services

For services scheduled on a weekly recurring basis:

  • Cancellations must be made at least seven (7) days prior to the first scheduled service of the affected week.
  • Late cancellations will be charged in full.

All Other Services

For all non-recurring or one-time services:

  • A minimum of eight (8) days’ notice is required to cancel without charge.
  • Cancellations with less notice will be charged in full.

No-shows are charged in full. Emergency requests for exception may be reviewed but are not guaranteed.

9. Client Responsibilities

Clients agree to:

  • Provide accurate, current pet health, behavior, and care information
  • Disclose bite history, aggression, escape risk, or medical concerns
  • Maintain a safe environment for employees
  • Ensure pets are appropriately vaccinated as recommended by a veterinarian
  • Communicate changes promptly through the client portal

Failure to comply may result in suspension or termination of services.

10. Non-Solicitation of Employees

Clients agree that during the course of services and for a period of twelve (12) months following the last date of service, they will not, directly or indirectly:

  • Solicit, request, encourage, or engage any Hooman for Hire employee to provide pet care, house sitting, transportation, or related services outside of Hooman for Hire
  • Offer employment, independent work, cash payments, gifts, or other compensation to Hooman for Hire employees for services similar to those provided by Hooman for Hire
  • Facilitate or permit such solicitation by a third party

This restriction applies regardless of whether the employee initiates contact or discussion.

Clients acknowledge that Hooman for Hire invests significant time, training, and resources into hiring and developing its employees, and that unauthorized solicitation causes measurable harm.

Violation of this provision constitutes a material breach of these Terms & Conditions and may result in:

  • Immediate termination of services without refund
  • A liquidated damages fee equal to the greater of:
    • $2,500, or
    • The total value of services provided to the Client in the preceding six (6) months

This amount represents a reasonable estimate of Hooman for Hire’s actual damages from the breach. The parties agree that actual damages would be difficult or impossible to calculate precisely and that this liquidated damages provision is a reasonable forecast made at the time of contracting and is not a penalty.

11. Required Communication Channels

To ensure accuracy, safety, accountability, and proper documentation, all client communication must occur exclusively through the Hooman for Hire client portal (Time to Pet).

Clients agree that:

  • Scheduling requests, service changes, cancellations, care instructions, access updates, and emergency communications must be submitted through the client portal
  • Direct communication with employees via personal text messages, phone calls, social media, or private messaging platforms is not permitted
  • Messages sent outside the client portal are not considered received or actionable and may result in missed services without refund

Hooman for Hire employees are instructed not to engage in off-platform communication. Management does not monitor or retain records of communications outside approved systems.

Hooman for Hire is not liable for errors, missed instructions, or service issues resulting from communication outside the client portal.

12. Liability Waiver & Assumption of Risk

Clients acknowledge that pet care services involve inherent risks, including injury, illness, escape, or property damage.

To the fullest extent permitted by Alaska law, Client assumes all risks and agrees to release and hold harmless Hooman for Hire, LLC, its owners, officers, employees, and agents from claims arising out of services, except in cases of proven gross negligence or willful misconduct.

Clients agree to indemnify and defend Hooman for Hire against third-party claims, demands, losses, damages, and costs (including reasonable attorney’s fees) arising from:
(a) their pet’s behavior, including biting, property damage, or injury to persons or other animals; or
(b) Client’s inaccurate, incomplete, or untimely disclosures regarding pet health, behavior, temperament, or care requirements.

This indemnification survives termination of this Agreement.

13. Veterinary Authorization

If a pet requires medical attention while in our care:

  • Client authorizes Hooman for Hire to seek veterinary care at the designated clinic or nearest emergency facility.
  • If a Client cannot be reached, Hooman for Hire and the attending veterinarian may authorize treatment deemed necessary when there is a reasonable chance of a successful outcome.
  • Client is financially responsible for all veterinary and related costs.

Hooman for Hire is not liable for outcomes of treatment provided in good faith.

 

14. Transportation

Client authorizes transportation of pets as reasonably necessary for services or emergencies. Transportation risks are assumed by the Client to the extent permitted by law.

15. Media & Photo Consent

Photos or updates may be shared privately with Clients. Marketing use of images is permitted unless Client opts out in writing. No identifying client information is ever disclosed publicly.

16. Privacy Policy

Client data is handled in accordance with the Hooman for Hire Privacy Policy, available on our website and incorporated herein by reference.

17. Communication

All official communication must occur through the client portal to ensure accuracy and recordkeeping. Direct personal communication outside approved platforms is discouraged.

18. Limitation of Liability

To the fullest extent allowed by Alaska law, Hooman for Hire’s total aggregate liability for any and all claims arising out of or related to services provided under this Agreement, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount paid by Client to Hooman for Hire in the six (6) months preceding the incident giving rise to the claim.

In no event shall Hooman for Hire be liable for indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, loss of use, emotional distress, or loss of business opportunity) arising from services provided, even if Hooman for Hire has been advised of the possibility of such damages.

19. Governing Law, Venue, & Waiver of Jury Trial

This Agreement is governed by the laws of the State of Alaska.

Venue for any dispute shall lie exclusively in the Municipality of Anchorage, Alaska. If there is a dispute between Hooman for Hire and Client, the parties shall make best efforts to resolve the dispute outside of court. If the dispute cannot be resolved by negotiation, the parties shall consider mediation or arbitration. As a last resort, any party may bring a claim to court.

If litigation occurs, all parties knowingly, voluntarily, and intentionally waive any right they may have to a trial by jury with respect to any litigation arising out of, under, or in connection with this Agreement and any related agreements.

20. Acknowledgment

By booking services, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.